Crèche Assistant

Position Objectives

• To provide assistance and support to the Crèche Supervisor and staff team to ensure the effective delivery of services within the crèche and Surge Fitness.
• To consistently deliver a high standard of customer service to all members.
• To effectively assist in the supervision of the crèche services ensuring the health, safety and wellbeing of the children in care.
• To provide appropriate activities and experiences to ensure the enjoyment of the children in care.

Key Duties / Responsibilities

The key duties and responsibilities of this position include, but are not limited to:

• Closely supervise children using the Crèche and ensure their safety.
• Adequately and actively participate in activities provided.
• Assist Crèche Manager in implementing school holiday activities.
• Handle phone enquires, respond at all times to bookings and walk-in enquiries.
• Ensure children are treated in a courteous manner at all times and along with other team members and parents, promoting an enjoyable experience for everyone.
• Be spontaneous and use initiatives with activities.
• Maintain awareness of all the club activities and procedures, and provide this information to members when requested.
• Interact with children by:
  - Playing games and reading stories.
  - Supervising drawing and colouring.
  - Supervising children playing computer games, and watching TV, ensuring all programs are age suitable.
• Manage member’s feedback and complaints in a professional and timely manner.
• Understand and communicate club activities, programs and promotions.
• Encourage children’s participation through initiating and demonstrating interactive activities.
• Assist other staff in the cleaning and ensure room is ready for crèche use upon arrival each morning or afternoon when necessary.
• Ensure all children are greeted and settled appropriately upon arrival.
• Be aware of individual children’s needs e.g. toilet training.
• Ensure baby room is cleaned after use daily.
• Maintain a high level of contact and positive communication with members.