Member Service Representitive

Member Service Representitive

MSR's are responsible for achieving or exceeding individual sales goals by pre-planning the month with strategic outreach, in-club lead generation and securing member referrals. As an MSR, you are a Surge Fitness brand ambassador. Ideally, you will love working in promotions, at fitness expos, on-street marketing and chatting to people about their health goals! You must be passionate about health and fitness and motivate others by encouraging their potential. Reporting to the Club/Assistant Club Manager, you exceed your personal goals for yourself and the team. Since you‘re the expert on all of the club’s amenities, features and programs, you’re responsible for building lasting relationships with prospective and current members, ensuring they’re maximizing their Surge Fitness experience.


  • Previous sales experience desirable
  • An entrepreneurial spirit
  • Excellent verbal and written communication skills
  • Enthusiastic, energetic, personable and friendly disposition
  • Personal passion for health and fitness
  • Willing and able to work evenings, weekends and holidays if required
  • Enjoy working as part of a team
  • WWC and Police Check

As an integral part of the Surge Family, you will:

  • Prospect new business and clients
  • Host events and workshops for in-club lead generation
  • Achieve or exceed individual sales goals, renewals and ancillary service goals
  • Conduct pre-planning activities each month including strategic outreach, for securing member referrals
  • Build rapport and lasting relationships with prospective and current members
  • Actively seek and closeout sales opportunities
  • Create strong community relationships
  • Tour prospective members around our fantastic facilities.

Previous sales experience in a fast-paced, result-driven environment is desirable. We are looking for a confident individual who can inspire the general public to visit our health clubs and get started with a healthier lifestyle.

Ideally, you will love working in promotions, at fitness expos, on-street marketing and chatting on the phone about client health goals!

As the leading provider in the industry, Surge Fitness is committed to providing its employees with internal opportunities and career progression.


  • Career progression opportunities with our structured 5- Step Sales Career Development Path
  • Initial and continued training and support
  • Internal and external marketing
  • Opportunities to help out in our community
  • Monthly/Quarterly workshops to enhance team building & member experience
  • Access to gain ongoing qualifications and further education through our network of affiliates
  • Complimentary gym membership for you and a family member
  • Access to industry partner discounts and staff benefits
  • As an industry leader, Surge Fitness is a proud affiliate and host of several recognised industry partners including Mike Boyle Strength and Conditioning, Studio Pilates, FTI, TRX, Mike Finch Animal Flow, Les Mills, Jill Miller, Yoga Training Australia, Martin Rooney Training for Warriors and many more



Jess is one of the Membership team at Surge Fitness Wanneroo.

Here is a little bit about Jess:

​​​​​​​​1. What inspired you to get into the fitness industry? ​​​​​
To make others feel happier and better for themselves ​

​​​​​2. What is your favourite thing about being at Surge ​​​​​​​​ Fitness?
The members and staff are all like one big fitness ​​​​​​​​family!​​​​​​​​

​​​​​3. What's your favourite exercise? ​​​​​
Squats ​​​​​​​​​​​​​​​​

4. What's your go-to workout track!
​​​​​​​Work Out by J.Cole​​​​​​​​​​​​​​​​

5. What’s your favourite snack?​​​​​​​​

​​​​​​​​​​​​​​​​6. What motivates you to stay fit and active?
My young daughter Sienna and my inspirational ​​​​​​​​ friends ​​​​​​​​​​​​​​​​

7. What’s your favourite type of training?
​​​​​​​​Strength, HIIT, Boxing

​​​​​​​​8. What’s your greatest accomplishment in life?
​​​​​​Being a mother​​​​​​​​ ​​​​​​​​

9. Are you a snooze or get up straight away kind of ​​​​​​​​person?