Member Service Representative Clarkson

Member Service Representative Clarkson

Open Position
Member Service Representative Clarkson
Position Type
Published / Updated

About the Position

Surge Fitness Clarkson is looking for a Member Service Representative to join their team on a Full-Time Permanent Basis.

About Us

Catering to the northern suburbs of Perth, Surge Fitness Clarkson has everything you need to embrace a healthier and more active lifestyle.

Our Clarkson location is one of the largest, most vibrant and most celebrated health clubs in all of Western Australia. You can feel the motivation and buzz when you walk through the doors!

Since opening our Clarkson club 16 years ago, Surge Fitness has organically grown to 5 major locations with a focus on quality over quantity. It is this commitment to excellence that has put us at the forefront of health club services, with the primary goal of delivering on our purpose of making a difference, changing lives and building healthy communities

Your Role

MSR's are responsible for achieving or exceeding individualsales goals by pre-planning the month with strategic outreach, in-club leadgeneration and securing member referrals. As an MSR, you are a Surge Fitnessbrand ambassador. Ideally, you will love working in promotions, at fitnessexpos, on-street marketing and chatting to people about their health goals! Youmust be passionate about health and fitness and motivate others by encouragingtheir potential. Reporting to the Club/Assistant Club Manager, you exceed yourpersonal goals for yourself and the team. Since you‘re the expert on all of theclub’s amenities, features and programs, you’re responsible for buildinglasting relationships with prospective and current members, ensuring they’re maximizingtheir Surge Fitness experience.

Your Qualifications


  • Previous sales experience is desirable.
  • An entrepreneurial spirit.
  • Excellent verbal and written communication skills.
  • Enthusiastic, energetic, personable and friendly disposition.
  • Personal passion for health and fitness.
  • Willing and able to work evenings, weekends and holidays if required.
  • Enjoy working as part of a team.
  • WWC and Police Check

As an integral part of the Surge Family, you will:

  • Prospect new business and clients.
  • Host events and workshops for in-club lead generation.
  • Achieve or exceed individual sales goals, renewals and ancillary service goals.
  • Conduct pre-planning activities each month including strategic outreach, for securing member referrals.
  • Build rapport and lasting relationships with prospective and current members.
  • Actively seek and close out sales opportunities.
  • Create strong community relationships.
  • Tour prospective members around our fantastic facilities.

Previous sales experience in a fast-paced, result-driven environment is desirable. We are looking for a confident individual who can inspire the general public to visit our health clubs and get started with a healthier lifestyle.

Ideally, you will love working in promotions, at fitness expos, on-street marketing and chatting on the phone about client health goals!

As the leading provider in the industry, Surge Fitness is committed to providing its employees with internal opportunities and career progression.

Remuneration and Benefits

Benefits and Perks

Our Memberships team benefits from:

  • Career progression opportunities with our structured 5-Step Sales Career Development Path.
  • Initial and continued training and support.
  • Internal and external marketing.
  • Opportunities to help out in our community.
  • Monthly/Quarterly workshops to enhance team building & member experience.
  • Access to gain ongoing qualifications and further education through our network of affiliates.
  • Complimentary gym membership for you and a family member.
  • Access to industry partner discounts and staff benefits.
  • As an industry leader, Surge Fitness is a proud affiliate and host of several recognised industry partners including Mike Boyle Strength and Conditioning, Studio Pilates, FTI, TRX, Mike Finch Animal Flow, Les Mills, Jill Miller, Yoga Training Australia, Martin Rooney Training for Warriors and many more.

How to Apply

So if you want to be part of an innovative, fun and exciting brand leader that is more than just fitness, apply today!