Member Service Representative Butler

Member Service Representative Butler

Open Position
Member Service Representative Butler
Position Type
Published / Updated

About the Position

Surge Fitness is seeking an enthusiastic, passionate & highly motivated Membership Consultants for our brand new Butler health club facility.

Located in Perth's CBD and Northern Corridor, Surge Fitness has established itself as one of Perth's most successful health club operators and prides itself on providing it's members with the most innovative training environment Perth has to offer!

As a Membership Sales Consultant, you will be an integral part of our club launch team and will have the opportunity to earn additional incentives and bonus throughout our exciting presale campaign.

The Club:

Introducing Surge Fitness Butler

The team at Surge Fitness is excited to announce our brand new 2000sqm flagship health club in the heart of Butler central, launched in April 2022.

This latest addition to the Surge Fitness portfolio offers our current members the amazing opportunity to be part of a truly world class facility, offering you more value and more diversity across more locations.

Since opening our Clarkson club 16 years ago, Surge Fitness has organically grown to 5 major locations with a focus on quality over quantity. It is this commitment to excellence that has put us at the forefront of health club services, with the primary goal of delivering on our purpose of making a difference, changing lives and building healthy communities

Your Role

About the Role

The Role of Membership Service Representative

MSR's are responsible for achieving or exceeding individual sales goals by pre-planning the month with strategic outreach, in-club lead generation and securing member referrals. As an MSR, you are a Surge Fitness brand ambassador. Ideally, you will love working in promotions, at fitness expos, on-street marketing and chatting to people about their health goals! You must be passionate about health and fitness and motivate others by encouraging their potential. Reporting to the Club/Assistant Club Manager, you exceed your personal goals for yourself and the team. Since you‘re the expert on all of the club’s amenities, features and programs, you’re responsible for building lasting relationships with prospective and current members, ensuring they’re maximizing their Surge Fitness experience.

Your Qualifications


  • Previous sales experience is desirable.
  • An entrepreneurial spirit.
  • Excellent verbal and written communication skills.
  • Enthusiastic, energetic, personable and friendly disposition.
  • Personal passion for health and fitness.
  • Willing and able to work evenings, weekends and holidays if required.
  • Enjoy working as part of a team.
  • WWC and Police Check

As an integral part of the Surge Family, you will:

  • Prospect new business and clients.
  • Host events and workshops for in-club lead generation.
  • Achieve or exceed individual sales goals, renewals and ancillary service goals.
  • Conduct pre-planning activities each month including strategic outreach, for securing member referrals.
  • Build rapport and lasting relationships with prospective and current members.
  • Actively seek and close out sales opportunities.
  • Create strong community relationships.
  • Tour prospective members around our fantastic facilities.

Previous sales experience in a fast-paced, result-driven environment is desirable. We are looking for a confident individual who can inspire the general public to visit our health clubs and get started with a healthier lifestyle.

Ideally, you will love working in promotions, at fitness expos, on-street marketing and chatting on the phone about client health goals!

As the leading provider in the industry, Surge Fitness is committed to providing its employees with internal opportunities and career progression.

Remuneration and Benefits

Our Memberships team benefits from:

  • Career progression opportunities with our structured 5-Step Sales Career Development Path.
  • Initial and continued training and support.
  • Internal and external marketing.
  • Opportunities to help out in our community.
  • Monthly/Quarterly workshops to enhance team building & member experience.
  • Access to gain ongoing qualifications and further education through our network of affiliates.
  • Complimentary gym membership for you and a family member.
  • Access to industry partner discounts and staff benefits.
  • As an industry leader, Surge Fitness is a proud affiliate and host of several recognised industry partners including Mike Boyle Strength and Conditioning, Studio Pilates, FTI, TRX, Mike Finch Animal Flow, Les Mills, Jill Miller, Yoga Training Australia, Martin Rooney Training for Warriors and many more.

How to Apply

So if you want to be part of an innovative, fun and exciting brand leader that is more than just fitness, apply today!