COVID-19 Safety Policies & Procedures | Surge Fitness

COVID-19 Safety Policies & Procedures

UPDATED 23/04/2021

Today the WA Government announced that commencing at 12.01am tonight, the whole Perth metropolitan area and the Peel region will be going into a snap lockdown. This lockdown will run until 12.01 am Tuesday 27th April, pending ongoing expert health advice.

Furthermore, from 6pm tonight, masks will be mandatory for people aged 12 years and older (exemptions apply).

People in these regions are required to stay home, except for the following four reasons:

– Shopping for essentials like groceries, medicine and necessary supplies.

– Medical or health care needs including compassionate requirements and looking after the vulnerable.

– Outdoor Exercise, only for one hour per day.

– Work, where you cannot work from home or remotely.

This lockdown means the following businesses, venues and locations in the relevant regions need to close for the next five days:

– Pubs, bars and clubs

Gyms and indoor sporting venues

– Playgrounds, skate parks and outdoor recreational facilities

– Cinemas, entertainment venues, and casinos

– Large religious gatherings and places of worship

-Anzac Day events.

– Libraries and cultural institutions

What does this mean for Surge Members?

All Surge Fitness clubs will temporarily close tonight, Friday  23/04/2021 at midnight and will remain closed, until Tuesday 27/04/2021 at 12:01AM. 

YOU MUST WEAR A FACE MASK IN ORDER TO ACCESS OR USE ANY SURGE FITNESS GYM FROM 6PM FRIDAY 23/04/2021.

IF YOU HAVE A GENUINE EXEMPTION PLEASE PROVIDE THIS EVIDENCE TO A SURGE FITNESS ADMIN TEAM MEMBER PRIOR TO REQUESTING ACCESS TO THE CLUB. 

We ask all members to please follow the health advise. Access will not be permitted during the period of prohibition. 

As such, all employees are prohibited from attending Surge Fitness premises during this period. These restrictions will likely cause significant delays in our response time & we will endeavour to assist you where practicability possible.

We thank you for your understanding.

All Surge Fitness members will be provided with COMPLIMENTARY access to our online fitness platform Surge Fitness On Demand for the next 3 days. Here you can have access to your favourite workouts such as Yoga, Pilates, Les Mills, MyZone, S Connect, Cycle, Functional, Strength, Nutrition, Mobility etc, etc with your favourite Surge Fitness personal trainers and group fitness instructors from the comfort of your own home! We even have kids workouts to help kids burn off some energy whilst off from school! https://www.surgefitness.com.au/on-demand/

Simply email info@surgefitness.com.au to get set up!

We will also continue to provide nutritional support via Nutrition Complete Online. 

At Surge Fitness , we believe we can make a difference, change lives and build healthy communities. We will continue to do everything we can to ensure our members stay fit and healthy during this time.

We would like to thank all our members for their ongoing support. Please stay safe and follow the health advise form our government.

We will provide updates on membership statuses in the coming days once the government has clarified their position regarding the forced closure directive.

Yours in Health,

Surge Fitness

 

UPDATED 13/02/2021

The WA Government has now confirmed that based on the latest health advice and pending no new local cases, from midnight tonight, the transitional restrictions will come to an end and we will revert back to where we were on the 30th of January.

Only a few restrictions will apply, like the standard capacity rules, restrictions on remote Aboriginal communities, mandatory contact registration and of course, our Controlled Interstate Border.

The wearing of masks will no longer be compulsory as of Sunday. We wish to thank all our loyal members and caring staff for doing such a fantastic job following the guidelines over these past few weeks. We appreciate your understanding and your support!

We will still require everyone to keep up the COVID safe practices – washing your hands, keeping a distance where possible, get tested when unwell and using SafeWA.

Recent changes made to contact registers and SafeWA will continue to apply. You will be required to sign in every time you visit the gym.

Please see the below important information regarding the restrictions in place and what services, access and facilities will be available under the guidelines!

Yours in Health,

Surge Fitness

 

What does this mean for Surge Members?

 

 

Club Access:

✅Masks will no longer be mandatory from Feb 14th at 12.01am. We will continue to have a strict no towel, no workout policy.

✅You will be asked to sanitise your hands both as you enter and leave our clubs.

✅Everyone attending our clubs MUST sign in either using the “Safe WA” app or a written contact register and also must individually SCAN their Surge Fitness access cards.

✅Bookings for all classes will continue to be 100% mandatory.

Creche:

In addition to the excellent hygiene standards already in place at our creche facilities, Surge Fitness will also be implementing some extra procedures to ensure our members and families are kept safe.

At Surge Fitness, protecting the health and safety of our team, members, kids and visitors (as well as their families and friends), is our utmost priority. All families using our creche services and kids classes are required to sign a declaration form when entering the centre. Our staff and management have all received full training and communication on the additional cleaning schedules and the latest advise/certification provided by the WA Health Departments for child care centres.

Group Fitness Timetables:

We ask for your patience while we work with our available staff and instructors as they are all called back in to work across the industry.

Please note that some modifications to class duration, capacity and formats will remain in place as per WA Government guidelines.

The full list of all available classes and descriptions is available on our website via the “Our Classes” tab. We will endeavour to launch with our standard timetable this weekend, however, please understand there may be some schedule changes due to safety, staff welfare and restrictions.

 

https://www.surgefitness.com.au/classes/

 

Class Bookings

To assist us with managing max capacity and encouraging physical distancing as per government advise, our current class booking procedures will remain in place.

To enable Surge Fitness to deliver on our members expectations, we require your assistance in ensuring that all our members abide by the booking and cancellation procedures in place for the group training timetable.

Whilst we understand that circumstances may change we would respectfully request that if you are unable to attend any class that you please cancel your booking ASAP to avoid any disappointments for members who have been unable to attend due to limited availability. Please note no-shows will be monitored and may face penalties.

The procedure for cancelling your class booking is as follows:

* Visit our online booking portal at https://mrm-connect.surgefitness.com.au/connect/

* Login using your registered email address & Pin number

* Click Manage Bookings

* Swipe left or Right to select the class you intend to cancel

* Simply click on the rubbish bin icon next to the Actions field

* To complete the cancellation simply select confirm

PLEASE NOTE THAT THIS CXL OPTION IS NOT AVAILABLE FOR PAY AS YOU GO CLASSES (Such as Reformer Pilates). This must be completed by contacting reception with more than 24 hours notice.

If you require you member portal login details then please  visit https://www.surgefitness.com.au/contact/  and select your home club

Cleaning, Hygiene & Safety Procedures:

Zoono:

As an extra precaution, for the past 10 months, all equipment and high touch point areas in each club are treated with Zoono 30 days surface treatment prior to opening. No matter what the cost, Surge Fitness are committed to investing the necessary resources to ensure we have the cleanest & safest facilities for our members, staff and their families.

Zoono products have been extensively tested and proven to kill a wide range of pathogens to provide the highest level of protection and dermatologically tested to be safe on sensitive skin.

Zoono’s Z-71 Microbe Shield (the same Zoono technology used in Zoono hand sanitiser) is > 99.99% effective against COVOID-19.

More information about Zoono and its effectiveness against COVID-19 is available here:

https://zoono.com/pages/corona-virus.

Club Cleaning:

We will continue cleaning rotations in high touch points across our clubs.

You will notice our PT’s and staff conducting extra sanitisation of equipment during peak times and reminding members to do the same.

We are encouraging good hygiene practices with additional sanitiser dispensers and paper towels provided at high touch points in our clubs and the display of government health authority notices.

Implemented strict internal procedures, policies and guidelines with all our staff and management teams to ensure we continue to provide a healthy work/workout environment for all in our communities.

 

Steps we ask you to take prior to returning to club:

* If you have been in close contact with a proven case of Coronavirus, please do not attend the club and advise the centre manager.

* Please help us keep our community safe. Do not enter our club if you have had close contact with a confirmed case of Covid-19. Please get tested.

* Do not enter the club if you are currently unwell.

* Help prevent the spread of Covid-19. Please ensure you sanitise your hands on entering and exiting our club.

* Please wipe down, sanitise and return all equipment after use.

* Please respect social distancing guidelines at all times.

* We encourage you to continue to bringing your own props such as Yoga mats and boxing gloves to classes.

* Please follow and pay attention to all club safety signage and directions from our team.

* Please bring your own water bottle to club as our water fountains will still be unavailable.

* Please bring a clean sweat towel to the club and have visible at all times. Our staff will be completing routine checks and access to the club or classes will unfortunately be refused if you do not have one. We do have towels available for purchase at reception.

* Members and Visitors must scan/sign in to the club at all times. Access without a record of visit is strictly prohibited.

* Bookings for all classes will remain in place.

* CCTV checks will be completed and any members in breach of the club code of conduct or ignoring safety notices will have their complimentary 247 access privileges denied.

* Please DO NOT bring in friends or colleagues in to the club without prior approval/booking and sign in procedures being followed.

*Every second cardio equipment will remain blocked off to allow for social distancing.

* Further information and updates are available on the Australian Government Department of Health website or your state health department’s website.

* Should you have any questions, please do not hesitate contacting us to discuss.

* Thank you for helping us provide a clean and safe environment for all members & staff.

 

Yours in Health,

Surge Fitness

 


Updated 4/2/2021

Surge Fitness – Important Notice Regarding WA COVID Easing of Restrictions for Perth & Your Membership

Gym Re-Opening & Easing of Restrictions.  6PM Friday 5/2/2021

Tonight, we received the fantastic news from our Premier Mark McGowan that the lockdown on Perth and the South West will end tomorrow, Friday at 6pm if there are no new cases of COVID-19 .

The Premier said there were no new community cases of coronavirus up to 8pm on Thursday evening.

All restrictions in the South West will end at 6pm Friday, however there will still be some restrictions on residents in the Perth and Peel regions.

From 6pm WA time tomorrow, people in the Perth and Peel regions will be able to leave their homes, but wearing a mask indoors, outdoors or on public transport will still be mandatory.

This means that from tomorrow evening at 6pm all Sure Fitness clubs will resume access and services to members.

Please see the below important information regarding the restrictions in place and what services, access and facilities will be available under the guidelines!

At Surge Fitness , we believe we can make a difference, change lives and build healthy communities. We will continue to do everything we can to ensure our members stay fit and healthy during this time.

We thank you all for your understanding. Our team been very grateful for the many kind messages and words of support received over the past few days.

We are almost there, WA has been doing a great job!

We can’t wait to see you all back in club this weekend.

Yours in Health,

Surge Fitness

 

What does this mean for Surge Members?

 

Your Membership Charges:

 

✅Tomorrow’s scheduled direct debit will run as usual, however a 5 day pro-rata credit will be applied as compensation for the 5 days forced closure. You will not need to contact us to apply this credit. Our staff are working around the clock to process this.

 

Club Access:

 

✅Access to our clubs will resume at 6pm Friday.

✅We will have a strict no mask/towel, no workout policy.

✅You will be asked to sanitise your hands both as you enter and leave our clubs.

✅Fitness facilities must adhere to the 4 sqm rule once more & are allowed a maximum capacity of 150 people (excluding staff).

✅Everyone attending our clubs MUST sign in either using the “Safe WA” app or a written contact register and also must individually SCAN their Surge Fitness access cards.

✅Bookings for all classes and creche will continue to be 100% mandatory.

Mask Policy:

 

✅Masks will remain compulsory indoors & outdoors at all times (except when engaged in vigorous OUTDOOR activity). This means staff & members will need to wear masks while at our clubs. Please understand that we will have a strict no mask, no entrance policy and masks will be required at all times whilst inside our clubs.

Creche:

In addition to the excellent hygiene standards already in place at our creche facilities, Surge Fitness will also be implementing some extra procedures to ensure our members and families are kept safe.

At Surge Fitness, protecting the health and safety of our team, members, kids and visitors (as well as their families and friends), is our utmost priority. All families using our creche services and kids classes are required to sign a declaration form when entering the centre. Our staff and management have all received full training and communication on the additional cleaning schedules and the latest advise/certification provided by the WA Health Departments for child care centres. Children under 12 will not be required to wear a mask, however, ALL STAFF will wear masks for the duration of their shifts. 

 

Group Fitness Timetables:

We ask for your patience while we work with our available staff and instructors as they are all called back in to work across the industry.

Please note that some modifications to class duration, capacity and formats will remain in place as per WA Government guidelines.

The full list of all available classes and descriptions is available on our website via the “Our Classes” tab. We will endeavour to launch with our standard timetable this weekend, however, please understand there may be some schedule changes due to safety, staff welfare and restrictions.

 

https://www.surgefitness.com.au/classes/

 

Class Bookings

To assist us with managing max capacity and encouraging physical distancing as per government advise, our current class booking procedures will remain in place.

To enable Surge Fitness to deliver on our members expectations, we require your assistance in ensuring that all our members abide by the booking and cancellation procedures in place for the group training timetable.

Whilst we understand that circumstances may change we would respectfully request that if you are unable to attend any class that you please cancel your booking ASAP to avoid any disappointments for members who have been unable to attend due to limited availability. Please note no-shows will be monitored and may face penalties.

The procedure for cancelling your class booking is as follows:

* Visit our online booking portal at https://mrm-connect.surgefitness.com.au/connect/

* Login using your registered email address & Pin number

* Click Manage Bookings

* Swipe left or Right to select the class you intend to cancel

* Simply click on the rubbish bin icon next to the Actions field

* To complete the cancellation simply select confirm

PLEASE NOTE THAT THIS CXL OPTION IS NOT AVAILABLE FOR PAY AS YOU GO CLASSES (Such as Reformer Pilates). This must be completed by contacting reception with more than 24 hours notice.

If you require you member portal login details then please  visit https://www.surgefitness.com.au/contact/  and select your home club

Cleaning, Hygiene & Safety Procedures:

Zoono:

As an extra precaution, for the past 10 months, all equipment and high touch point areas in each club are treated with Zoono 30 days surface treatment prior to opening. No matter what the cost, Surge Fitness are committed to investing the necessary resources to ensure we have the cleanest & safest facilities for our members, staff and their families.

Zoono products have been extensively tested and proven to kill a wide range of pathogens to provide the highest level of protection and dermatologically tested to be safe on sensitive skin.

Zoono’s Z-71 Microbe Shield (the same Zoono technology used in Zoono hand sanitiser) is > 99.99% effective against COVOID-19.

More information about Zoono and its effectiveness against COVID-19 is available here:

https://zoono.com/pages/corona-virus.

Club Cleaning:

We will continue cleaning rotations in high touch points across our clubs.

You will notice our PT’s and staff conducting extra sanitisation of equipment during peak times and reminding members to do the same.

We are encouraging good hygiene practices with additional sanitiser dispensers and paper towels provided at high touch points in our clubs and the display of government health authority notices.

Implemented strict internal procedures, policies and guidelines with all our staff and management teams to ensure we continue to provide a healthy work/workout environment for all in our communities.

 

Steps we ask you to take prior to returning to club:

* If you have been in close contact with a proven case of Coronavirus, please do not attend the club and advise the centre manager.

* Please ensure you wear a mask at all times within our clubs. Please report any member removing their mask, or refusing to wear a mask, to our team.

* Please help us keep our community safe. Do not enter our club if you have had close contact with a confirmed case of Covid-19. Please get tested.

* Do not enter the club if you are currently unwell.

* Help prevent the spread of Covid-19. Please ensure you sanitise your hands on entering and exiting our club.

* Please wipe down, sanitise and return all equipment after use.

* Please respect social distancing guidelines at all times.

* We encourage you to continue to bringing your own props such as Yoga mats and boxing gloves to classes.

* Please follow and pay attention to all club safety signage and directions from our team.

* Please bring your own water bottle to club as our water fountains will still be unavailable.

* Please bring a clean sweat towel to the club and have visible at all times. Our staff will be completing routine checks and access to the club or classes will unfortunately be refused if you do not have one. We do have towels available for purchase at reception.

* Members and Visitors must scan/sign in to the club at all times. Access without a record of visit is strictly prohibited.

* Bookings for all classes will remain in place.

* CCTV checks will be completed and any members in breach of the club code of conduct or ignoring safety notices will have their complimentary 247 access privileges denied.

* Please DO NOT bring in friends or colleagues in to the club without prior approval/booking and sign in procedures being followed.

*Every second cardio equipment will remain blocked off to allow for social distancing.

* Further information and updates are available on the Australian Government Department of Health website or your state health department’s website.

* Should you have any questions, please do not hesitate contacting us to discuss.

* Thank you for helping us provide a clean and safe environment for all members & staff.

___________________________________

Updated 31/01/2021

Surge Fitness – Important Notice Regarding WA COVID Five-Day Lockdown Restrictions for Perth & Gym Closure

Important Notice from Surge Fitness

Gym Closure: 6PM Sunday 31/01/2021 to 6PM Friday 5/2/2021

Today the WA Government announced that commencing at 6pm tonight, the whole Perth metropolitan area, the Peel region and the South West region will be going into a full lockdown. This lockdown will run until 6pm on Friday.

People in these regions are required to stay home, except for the following four reasons:

– Shopping for essentials like groceries, medicine and necessary supplies.

– Medical or health care needs including compassionate requirements and looking after the vulnerable.

– Exercise, within their neighbourhood, but only with one other person and only for one hour per day.

– Work, where you cannot work from home or remotely.

This lockdown means the following businesses, venues and locations in the relevant regions need to close for the next five days:

– Pubs, bars and clubs

Gyms and indoor sporting venues

– Playgrounds, skate parks and outdoor recreational facilities

– Cinemas, entertainment venues, and casinos

– Large religious gatherings and places of worship

– Libraries and cultural institutions

What does this mean for Surge Members?

All Surge Fitness clubs will temporarily close today, Sunday 31/01/2021 at 6pm, and will remain closed, until 6pm Friday 5/02/2021.  

We ask all members to please follow the health advise. Access will not be permitted during the period of prohibition. 

All Surge Fitness members will be provided with COMPLIMENTARY access to our online fitness platform Surge Fitness On Demand for the next 5 days. Here you can have access to your favourite workouts such as Yoga, Pilates, Les Mills, MyZone, S Connect, Cycle, Functional, Strength, Nutrition, Mobility etc, etc with your favourite Surge Fitness personal trainers and group fitness instructors from the comfort of your own home! We even have kids workouts to help kids burn off some energy whilst off from school! https://www.surgefitness.com.au/on-demand/

Simply email admin@surgefitness.com.au to get set up!

We will also continue to provide nutritional support via Nutrition Complete Online. 

All members who have purchased the S Connect 8 Week Challenge, due to start tomorrow, will now have a NEW start date of Monday 15th Feb. We will be happy to redo your measurements prior.

At Surge Fitness , we believe we can make a difference, change lives and build healthy communities. We will continue to do everything we can to ensure our members stay fit and healthy during this time.

We would like to thank all our members for their ongoing support. Please stay safe and follow the health advise from our government.

We will provide updates on membership statuses in the coming days once the government has clarified their position regarding the forced closure directive.

Yours in Health,

Surge Fitness

—————————

Last updated: 25 November 2020 

From 5 December 2020, it will be mandatory for particular businesses and venues to collect contact details of customers and patrons.

To keep all Western Australians safe, particular businesses and venues must maintain a contact register of their staff and patrons for COVID-19 contact tracing, if required.

Anyone who attends particular businesses or venues will be required to register their contact details, unless getting take-away. This includes patrons, staff, volunteers and contractors.

The contact register records will only be held for 28 days, before being disposed of under data privacy laws.

With this in min we would like to draw your attention to our EXSITING Club Access policies below and also remind all our members, guests, staff, contractors and visitors of our COVID 19 Safety Guidelines.

Access To Our Clubs:

  • Members and Visitors must scan/sign in to the club at all times. Access without a record of visit is strictly prohibited.
  • Bookings for all classes will remain in place.
  • CCTV checks will be completed and any members in breach of the club code of conduct or ignoring safety notices will have their complimentary 247 access privileges denied. 
  • Further information and updates are available on the Australian Government Department of Health website or your state health department’s website.
  • Please DO NOT bring in friends or colleagues in to the club without prior approval/booking and sign in procedures being followed.  

 

COVID 19 Safety Update:

It is with great pleasure we keep you up to date with the latest developments in all aspects of health and safety in our clubs, in accordance with WA four-phase roadmap for easing of restrictions for COVID 19 response.

From Saturday, 14 November, WA will transition to a safe and sensible controlled border arrangement based on the latest public health advice. Introduction of WA’s new controlled interstate border arrangement is dependent on every state and territory in Australia recording a 14-day rolling average of less than 5 community cases of COVID-19 per day. If this 14-day rolling average is met, the existing hard border arrangements and current exemption requirements for travel will be removed, allowing Australians to travel into and around WA, subject to conditions of entry.

Surge Fitness Boxing Glove Policy Updates:

After a recent safety review, Surge Fitness have made the decision to remove all shared boxing gloves from our clubs.

From November onwards, we encourage our members wishing to participate in all boxing activities or classes to please BYO their own Boxing Gloves for personal use.

Clean, cotton, inner gloves are still also required when using the shared focus pads provided. These can be purchased from reception.

We understand that this policy may inconvenience some members. Whilst we strive to make joining in on our classes as easy, convenient and enjoyable as possible, our members safety must always be our priority.

We have reviewed similar policies across the fitness industry, currently rolled out at many locations, both here in WA and across the country. It makes sense for us to look at the best practice when it comes to keeping our clubs safe.

To help with the transition, we have boxing gloves, wraps and cotton inners available for sale via reception. There are also some reasonably priced and good quality options available at Rebel Sports and Jim Kidd’s.

We will also keep a spare set for trial classes, which will be thoroughly cleaned in between use.

We thank you for your understanding and assistance with keeping all members safe. With WA borders opening up to interstate travel later this month, it is important we continue to behave responsibly when it comes to our safety whilst enjoying our workouts and all the benefits that come with regular gym sessions and socialising.

We love seeing you all on each visit to our clubs.

COVID SAFETY POLICY & PROCEDURES 26/11/2020

We ask that you please review the following important updates and information carefully, in preparation to your next visit. 

The latest easing of restrictions by the WA Government is due to the continued low number of new COVID-19 cases and WA’s hard border with the rest of the country.

The current health advice is the following:

Phase 4 of the COVID-19 WA roadmap includes:

  • all existing gathering limits and the 100/300 rule removed
  • gathering limits now only determined by WA’s reduced 2sqm rule
  • the 2sqm rule will only include staff at venues that hold more than 500 patrons
  • removal of seated service requirements at food businesses and licensed premises
  • alcohol can be served as part of unseated service arrangements
  • major events permitted except for large-scale multi-stage music festivals
  • unseated performances permitted at venues such as concert halls, live music venues, bars, pubs and nightclubs
  • gyms operating unstaffed, but regular cleaning must be maintained.
  • the casino floor reopening under agreed temporary restrictions.

Everyone is encouraged to continue to practice physical distancing and good personal hygiene.

On behalf of all our staff and management, we would like to sincerely thank each and everyone of you for your support and understanding throughout the year so far.

At Surge Fitness, the safety of our members and staff is our number one priority at all times. We have developed a through and rigorous COVID Safety Plan that both meets and exceeds the WA Government COVID Safety Plans and Guidelines which have been released to industry sectors this year.

What does this mean for Surge Members?

Access To Our Clubs:

  • Members and Visitors must scan/sign in to the club at all times. Access without a record of visit is strictly prohibited.
  • Bookings for all classes will remain in place.
  • CCTV checks will be completed and any members in breach of the club code of conduct or ignoring safety notices will have their complimentary 247 access privileges denied. 
  • Further information and updates are available on the Australian Government Department of Health website or your state health department’s website.
  • Please DO NOT bring in friends or colleagues in to the club without prior approval/booking and sign in procedures being followed.  

Creche 

In addition to the excellent hygiene standards already in place at our creche facilities, Surge Fitness will also be implementing some extra procedures to ensure our members and families are kept safe.

At Surge Fitness, protecting the health and safety of our team, members, kids and visitors (as well as their families and friends), is our utmost priority. All families using our creche services and kids classes are required to sign a declaration form when entering the centre. Our staff and management have all received full training and communication on the additional cleaning schedules and the latest advise/certification provided by the WA Health Departments for child care centres. 

 

Group Fitness Timetables

We thank you for your patience while we work with our available staff and instructors as they are all called back in to work across the industry.

Please note that some modifications to class duration, capacity and formats will remain in place as per WA Government guidelines.

The full list of all available classes and descriptions is available on our website via the “Our Classes” tab.

https://www.surgefitness.com.au/classes/

NEW- Class Bookings

To assist us with managing max capacity and encouraging physical distancing as per government advise, our current class booking procedures will remain in place.

To enable Surge Fitness to deliver on our members expectations, we require your assistance in ensuring that all our members abide by the booking and cancellation procedures in place for the group training timetable.

Whilst we understand that circumstances may change we would respectfully request that if you are unable to attend any class that you please cancel your booking ASAP to avoid any disappointments for members who have been unable to attend due to limited availability. Please note no-shows will be monitored and may face penalties.  

The procedure for cancelling your class booking is as follows:

  • Visit our online booking portal at https://mrm-connect.surgefitness.com.au/connect/
  • Login using your registered email address & Pin number
  • Click Manage Bookings
  • Swipe left or Right to select the class you intend to cancel
  • Simply click on the rubbish bin icon next to the Actions field
  • To complete the cancellation simply select confirm

PLEASE NOTE THAT THIS CXL OPTION IS NOT AVAILABLE FOR PAY AS YOU GO CLASSES (Such as Reformer Pilates). This must be completed by contacting reception with more than 24 hours notice. 

If you require you member portal login details then please  visit https://www.surgefitness.com.au/contact/  and select your home club

Surge On Demand

Members with an active Surge Fitness On Demand subscription will continue to have access. A fresh class will be delivered 3 times per week at 9.30 am and you can cancel anytime directly through the On Demand platform. You can sign up anytime by visiting our website and subscribing directly through the link.

Cleaning, Hygiene & Safety Procedures 

Zoono

As an extra precaution, all equipment and high touch point areas in each club will be treated with Zoono 30 days surface treatment prior to opening. No matter what the cost, Surge Fitness are committed to investing the necessary resources to ensure we have the cleanest & safest facilities for our members, staff and their families.

Zoono products have been extensively tested and proven to kill a wide range of pathogens to provide the highest level of protection and dermatologically tested to be safe on sensitive skin.

Zoono’s Z-71 Microbe Shield (the same Zoono technology used in Zoono hand sanitiser) is > 99.99% effective against COVOID-19.

More information about Zoono and its effectiveness against COVID-19 is available here:

https://zoono.com/pages/corona-virus.

Club Cleaning

We have implemented Increased cleaning rotations in high touch points across our clubs.

You will notice our PT’s and staff conducting extra sanitisation of equipment during peak times and reminding members to do the same.

We are encouraging good hygiene practices with additional sanitiser dispensers and paper towels provided at high touch points in our clubs and the display of government health authority notices.

Implemented strict internal procedures, policies and guidelines with all our staff and management teams to ensure we continue to provide a healthy work/workout environment for all in our communities.

Steps we ask you to take prior to returning to club:

  • If you have been in close contact with a proven case of Coronavirus, please do not attend the club and advise the centre manager. .
  • Please help us keep our community safe. Do not enter our club if you have had close contact with a confirmed case of Covid-19
  • Do not enter the club if you are currently unwell.
  • Help prevent the spread of Covid-19. Please ensure you sanitise your hands on entering and exiting our club.
  • Please wipe down, sanitise and return all equipment after use.
  • Please respect social distancing guidelines at all times.
  • We encourage you to continue to bringing your own props such as Yoga mats and boxing gloves to classes.
  • Please follow and pay attention to all club safety signage and directions from our team.
  • Please bring your own water bottle to club as our water fountains will still be unavailable.
  • Please bring a clean sweat towel to the club and have visible at all times. Our staff will be completing routine checks and access to the club or classes will unfortunately be refused if you do not have one. We do have towels available for purchase at reception.
  • Members and Visitors must scan/sign in to the club at all times. Access without a record of visit is strictly prohibited.
  • Bookings for all classes will remain in place.
  • CCTV checks will be completed and any members in breach of the club code of conduct or ignoring safety notices will have their complimentary 247 access privileges denied. 
  • Please DO NOT bring in friends or colleagues in to the club without prior approval/booking and sign in procedures being followed.  
  • Further information and updates are available on the Australian Government Department of Health website or your state health department’s website.
  • Should you have any questions, please do not hesitate contacting us to discuss.
  • Thank you for helping us provide a clean and safe environment for all members & staff.

Yours in Health & Fitness,

The Surge Fitness Team

 

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Important Information Regarding Your Surge Fitness Membership.

Yesterday’s announcement from our Prime Minister ordering the immediate closure of Fitness Facilities across the nation is significant a blow to all of us across many Industries. We understand that this decision has been based on the best advice currently available to those responsible for our safety and with the Impending state border closures, and increasing community concerns, meant that this decision was unavoidable.

As such, it is with great sadness that we today announce that all Surge Fitness clubs will temporarily close, effective from 12pm today, Monday 23rd March 2020.

At Surge Fitness, we believe that we can make a difference, change lives and build healthy communities. As a brand, we still have a lot of work to do and we all believe that we can continue to positively impact our members and the local communities at large during this time of uncertainty.

Like many of you, our business is facing unprecedented impacts both on our people and our business and we will continue to work through the issues together as effectively as possible.

During this time of closure, all memberships will be placed on complimentary freeze until we are in a position to resume our regular services. Surge Fitness has been working on contingency plans throughout the past few weeks to provide ongoing services to our members such as online & virtual training platforms including numerous resources to help support our members physical and mental health well-being.

Further announcements will be made in the coming days with communications to be published both on our social media platforms and via email once the government has clarified their position regarding the forced closure directive.

On behalf of all of the team at Surge Fitness we would like to thank you all for your ongoing support over the years. As a team we have shared some memorable experiences with you all. Today's forced closure is just a minor setback in our Health & Fitness journey together.